We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders.This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination.
Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes.If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you.What You'll DoManage and respond to support tickets in a timely and professional mannerAssist with order tracking and operational inquiriesSupport provider and partner-related requestsTroubleshoot platform and system-related issuesCoordinate with internal teams to resolve escalated concernsMaintain accurate records and documentationCommunicate effectively through ticketing systems and internal collaboration toolsIdentify recurring issues and recommend improvementsDeliver exceptional support while meeting quality and productivity expectationsCompensation & ContractUSD $5.50 per hourPaid weeklyIndependent ContractorEquipmentWe will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable,



wired internet connection.Training & ScheduleMonday-Friday, 8:00 AM-5:00 PM Central Time.Future schedules may evolve based on business needs, including weekend coverage and expanded operating hours.Application ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Applicants Selected To Move Forward Will CompleteApplication FormPrescreen QuestionnaireVideo InterviewLive interviewFinal InterviewPlease note:This is an English‐speaking role that requires strong written and verbal English communication skills.
All resumes must be submitted in English to be considered for this position.RequirementsWhat We're Looking ForFluent English and Spanish communication skillsMinimum 1 year of customer support, operations support, technical support, or related experienceStrong written communication skillsExcellent attention to detailStrong troubleshooting and problem‐solving abilitiesComfortable learning new platforms and systemsAbility to multitask and manage competing prioritiesReliable and dependable work ethicNice to HaveExperience supporting B2B clientsExperience with ticketing systemsExperience using Slack or similar collaboration toolsExperience supporting SaaS, technology, healthcare, or e-commerce environments#J-*****-Ljbffr

📌 Bilingual Customer Operations Support Representative (Heroica Puebla de Zaragoza)
🏢 Resolv.Global
📍 Heroica Puebla de Zaragoza