Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence.
Starting with his family's pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses.
We're growing and adding more talent to help fulfil this valuable mission.
That's where you come in.The Challenge to SolveEmpower small business owners with the premier commerce enablement solution for local, independent pizzerias.The RoleThis role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business.
You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints.
You'll ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations and partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts.
You'll also play a crucial role in the growth & success of your team, and by extension their shop partners and Slice.
The adecuado candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems.Please note that this is a full-time position, and working hours are from10 a.M. - 6 p.M. ESTThe TeamThe Account Management team is at the heart of our organization,



championing Slice's relationships with our key accounts and providing an exceptional experience to these key customers.
The team consists of individuals across Macedonia, and different sites in North America.
This role reports to the Account Management Team Lead.The Winning Recipe4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred)Strong track record of individual performanceProven ability to manage complex, high-value accounts with a focus on retention and growthProven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity, both inbound and outboundDemonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metricsStrong interpersonal, communication, and negotiation skillsProficiency in Salesforce, Slack, Excel, and other account management toolsFluency in multiple languages(English & Spanish) and proficiency on the Slice platform,



products and our customer base is a strong plusThe ExtrasPremium medical insurancePersonalized training at the start of your position, followed by continuous training to ensure you succeed!
Company structure that encourages career development, strong career path in sales; you will be recognized for hard workClose partnership with account management team leads and trainers that provide all the coaching you needThe Hiring ProcessApplication30 minute video call with recruiter30 minute call with AM team leads30 minute call with hiring managerOfferPrivacy Notice Statement of AcknowledgementWhen you apply for a job on this site, the personal data contained in your application will be collected by Slice.
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📌 Account Manager (Torreón)
🏢 Slice
📍 Torreón