**Job Summary**
- This role is responsible for overseeing a team of individual contributors and/or managers, setting performance goals, and developing an operational processes strategy aligned with the organization's objectives.
The role collaborates with senior executives, oversees complex process improvement projects, and uses data-driven insights for decision-making.
The role ensures compliance, promotes a culture of continuous improvement, and stays informed about industry trends and best practices.
**Responsibilities**
- Sets and monitors performance goals and key performance indicators (KPIs) for the operational process management team and takes corrective actions as needed to meet or exceed targets.
- Leads and manages a team of individual contributors and/or managers providing guidance, mentorship, and coaching to develop their skills and capabilities.
- Develops and executes an operational strategy aligned with the organization's overall goals and objectives to support organization's long-term vision.
- Collaborates with senior executives and other department heads to align operational processes with the organization's strategic plan and share updates.
- Leads and oversees complex projects related to operational process improvement, from planning and execution to monitoring and reporting.
- Uses data analytics and business intelligence tools to gather insights and makes informed decisions for process optimization and resource allocation.
- Evaluates and recommends technology solutions to enhance process automation, data analytics, and overall operational efficiency.
- Ensures that operational processes adhere to industry regulations, company policies, and best practices.




- Fosters a culture of continuous improvement within the organization by promoting innovation and adoption of best practices.
- Stays up-to-date with industry trends, emerging technologies, and best practices related to operational process management.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in sales, operations management, project management, process improvement, or a related field.
**Preferred Certifications**
- Project Management Professional (PMP) Certification
- Certified Sales Operations Professional (CSOP)
**Knowledge & Skills**
- Accounting
- Agile Methodology
- Auditing
- Automation
- Business Operations
- Business Process
- Business Requirements
- Change Management
- Continuous Improvement Process
- Data Analysis
- Finance
- Key Performance Indicators (KPIs)
- Lean Manufacturing
- Lean Six Sigma
- Process Improvement
- Project Management
- SAP Applications
- Six Sigma Methodology
- Supply Chain
- Workflow Management
**Cross-Org Skills**
- Customer Centricity
- Prioritization
- Resilience
- Team Management
- Strategic Thinking
**Impact & Scope**
- Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
**Complexity**
- Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways.
May achieve goals through subordinate supervisors.
**Disclaimer

📌 Ams (Americas) Senior Manager For Abm (Account Billing) Team
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