**Who We Are**
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
Our success is a testament to our remarkable team and what we're building together.
We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
**Who We Want**
As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico.
We're looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.
**What You'll Do**
**Sales Effort**:
- Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.
- Source new and existing dedicated business opportunities.
- Make outbound phone calls to both Mexico and U.S.based carriers.
- Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.
- Collect paperwork and manage accounting-related activities.
**Sales Development**:
- Build a portfolio of at least 15 carriers and seven core carriers.
- Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.
- Call on new carriers daily to build a working relationship.
- Become an expert in Mexico's capacity, markets, and rates.
- Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.




- Build strong internal relationships with Arrive's Business Development and Operations teams.
- Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.
**Service**:
- Track loads from pickup status to delivery status.
- Maintain a late bounce score of less than 3% each month.
- Ensure all in-transit loads have updated notes by 10 AM every morning.
- Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.
- Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.
- Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.
- Ensure all carrier information in ArriveNow is accurate for every load.
- Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.
- Hold carriers accountable for Arrive's service metrics, including OTP, OTD, Autotrack, and Late Bounce.
**Qualifications**:
- Carrier sales or brokering experience is preferred.
- Full professional proficiency in English and Spanish is required.
- We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive.
- Resourcefulness is key, as we solve complex issues daily.
- Team players who are curious, ask questions,



and are solutions-oriented will thrive.
- A strong work ethic is essential.
If you don't enjoy working hard and pushing through your day, this might not be a good match.
- Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn't afraid to pick up the phone.
- Building relationships and establishing rapport should come naturally.
Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships.
- Our work culture is high-energy, so highly motivated individuals will help us reach our goals.
- You should feel comfortable taking risks and making quick decisions in a fast-paced industry.
- Highly ambitious people thrive in this environment.
**The Perks of Working With Us**:
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre **** (Av. Americas ****) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
**Your Arrive Experience**
Our award-winning company culture is designed with you in mind.
We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
**_
Notice:_

📌 Mexico Carrier Account Representative (Guadalajara)
🏢 Arrive Logistics
📍 Guadalajara