All roles at TZLA demand exceptional performance and dedication. Before applying, please understand:
We maintain extremely high standards and expect consistent excellence
The work environment is fast‐paced with ambitious deadlines
You must be comfortable with rapid changes and quick decision‐making
We expect proactive problem‐solving and independent thinking
Only apply if you thrive in high‐performance environments and are committed to delivering outstanding results.
Position Overview
TZLA is seeking a proven Digital Manager to own the end‐to‐end experience vision and operating model for member‐facing and internal journeys. Reporting to the Head of Experience, this role leads Experience Design and owns UX, UI, and content strategy across Admissions, Onboarding, Community, Support, Marketing, and internal tools. You will scale capability, orchestrate omni‐channel journeys, and embed research and AI so that every touchpoint feels intentional, trustworthy, and measurable.
You will align stakeholders and guide designers, vendors, and cross‐functional partners to ship simple, coherent journeys that move core metrics. You will stand up and mature journey management, research activation, AI‐enabled workflows, and a pragmatic design system so that journeys are mapped, measured, and continuously improved, and teams across TZLA can ship high‐quality experiences quickly and consistently.
Key Responsibilities
Strategy & Architecture:
Digital Studio operating model + journey strategy
Define the end‐to‐end experience vision across web, email, groups, and support
Establish journey governance and a repeatable operating cadence (intake → prioritize → ship → learn)
Partnerships & Execution:
Cross-functional coordination to ship
Partner with Operations, Engineering, Growth, and Member Experience to scope, prototype, validate, and ship




Drive clarity on "what needs to happen next" (owners, deadlines, and acceptance criteria)
Systems & Operations:
Pipeline governance + standards
Stand up and maintain "pipelines" (predictable flows) for digital initiatives and editorial/content work
Build and enforce lightweight process standards (templates, review gates, and decision logs) so work moves fast without breaking quality
Leadership & Team Building:
Scale studio capacity (people + vendors)
Recruit, coach, and manage designers and specialized contractors; keep output quality high and timelines tight
Build a player‐coach culture: hands‐on when needed, but always systemizing for repeatability
Data & Accountability:
Measurement, instrumentation, and AI enablement
Define the event taxonomy with Ops and CX; instrument releases and publish weekly readouts
Identify high‐leverage AI workflows and guardrails that reduce cycle time while improving consistency
Required Skills
***** years in experience, product, or digital design with measurable business impact
5+ years leading multi‐disciplinary teams or functions (e.g., product design, content, research, design ops)
Track record of creating operating models (cadences, pipelines, standards) that increase throughput and quality
Demonstrated effectiveness partnering with Operations and cross‐functional teams to ship in fast‐moving environments
Preferred Skills
Strong brand, style guide, and design system experience (visual standards that scale across teams)
Experiment design, usability testing,



and rapid iteration cycles
Funnel and email journeys within CRM tooling such as GoHighLevel
Core Tech Stack
Notion: Most of our operations go through Notion — a must for all roles.
CRM & Automations: GoHighLevel
Communications: Telegram groups, Google Workspace
KPIs You Will Own
Operating model adoption: A single, clear intake and prioritization process adopted across the Digital Studio, with weekly cadence and published decision log
Conversion: Increase top‐of‐funnel → qualified application conversion by +4–6 percentage points, with two experiments shipped and readouts by weeks 4 and 8
Activation: Reduce median time from acceptance to first successful kit setup by 30%, and raise week‐1 engagement rate by +15 percentage points
Support deflection and quality: Cut repeat tickets on the top 3 issues by 20%, raise CSAT by +0.4, and reduce first response time by 25%
About TZLA
At TZLA Club, our members become superhuman. TZLA is the first self‐directed health science club, revolutionizing the concept of healing. We provide our members with a unique science kit that harnesses the power of plasma, and support them to experiment with its miraculous properties. Our team consists of brilliant, disciplined, and positive individuals who are pushing the boundaries of technology beyond conventional limits.
Why Join TZLA?
Foundational Impact: You will build this function from the ground up. Your work will not be a footnote; it will be the blueprint.
A Culture of Excellence: Work with a disciplined, brilliant team in a high‐end environment that rewards initiative and outcomes.
Live the Mission: Receive a substantial discount on a TZLA Club membership and experience our technology firsthand.
General Gatherings: Participate in regular, fully‐paid team retreats in exciting destinations.
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📌 Digital Manager (México)
🏢 tzla
📍 México