Responsibilities

- Drive customer on-time-delivery and past due metrics, aligned with customer expectations.
- Champion a customer-centric culture and ensure best-in-class customer experience by setting and exceeding service level agreements for order management.
- Proactively identify orders that will be at risk, driving actions to mitigate.
- Prioritize units in-transit allocated to customer orders.
- Partner with customer services to manage escalations and priorities, driving execution.
- Align daily and monthly capacity with SIOP and Distribution Centers.
- Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
- Foster strong relationships to ensure smooth customer services, manufacturing, DCs, and transportation integration.
- Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Requirements





- Bachelor’s degree in Supply Chain Management, Business Administration, or Engineering.
- Experience: 3+ years in order management, customer fulfillment, supply chain management, transportation, or operations, ideally in a fast-paced environment.
- Strong analytical and problem-solving skills, with a track record of driving process improvements and operational efficiencies.
- Exceptional communication and interpersonal skills.

Core Competencies

Demonstrates expertise in order management and supply chain processes, with a strong focus on customer fulfillment and operational efficiency. Proven ability to analyze data, drive process improvements, and foster cross-functional collaboration to enhance customer satisfaction.

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📌 Distribution Centers Order Management Specialist (San Luis Potosí)
🏢 Jobtailor
📍 San Luis Potosí