? Work from Home | Advance Your Career as an Intake Specialist in Personal Injury Law ? Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you’re bilingual, detail-oriented, and passionate about helping others, apply today! ?✨ ? What you will be doing:
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. ?
- Collect important information to understand client needs and assess how the firm can help. ?
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. ?
- Complete legal forms and manage records of customer interactions. ?
- Schedule and coordinate consultations with legal experts. ?
- Follow up with clients to ensure their needs are met or provide additional support. ?
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. ? Requirements ✅ Our adecuado candidate - Holds a bachelor’s degree. ?
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. ?
- Is proficient in managing calendars and information flow with accuracy and efficiency. ?✉️
- Has previous experience in sales, customer service, or a legal background (preferred). ?
- Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. ?️✍️
- Demonstrates excellent organizational and time-management skills. ?
- Maintains discretion and confidentiality when handling sensitive information. ?
- Permanently resides in Latin America. ?
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. ? Benefits ? Why You’ll Love Working with Us - Long-Term Opportunities: Build a lasting professional relationship with us. ?✨
- Fully Remote: Work from the comfort of your home—no onsite travel required. ??
- Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. ?️☀️
- Wellness Support: Access in-house psychological and wellness coaching services. ??
- Holistic Growth: Free access to coaching programs that support your personal and professional development. ?
- Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. ?? Take the next step in your career with Voxidea. Apply today and join our innovative team! ?✨