This position is only accepting applicants already located in Costa Rica Associate Order Manager - Costa Rica Why WWT?

World Wide

Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions.

Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its integral integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today! A Brief Overview An Associate Order Manager is responsible for managing all aspects of the lifecycle of customer orders from creation to product delivery.

This role requires a basic working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to understand data, troubleshoot and resolve basic issues, and the ability to effectively collaborate and communicate with cross-functional teams on activities that ensure the successful and timely delivery of orders.

An Associate Order





Manager supports building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and internal Key Performance Indicators. Proactive and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Job Responsibilities

Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a basic level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers

Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports

Identifying and correcting transactional order issues

Supporting cross-functional accountability throughout WWT Supply Chain

Working to achieve KPIs through operational excellence

Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied

Working with customers to provide order status, reporting, and metrics , Qualifications: Bachelor's degree required, preferably in business or supply chain related field

1+ years of supply chain related experience, preferably in a complex manufacturing environment

1+ years of experience in a customer facing position. Knowledge, Skills, And Abilities Demonstrated ability to work independently on routine assignment

Ability to demonstrate a work ethic consistent with WWT's Core Values





Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

Efficiently and effectively communicates information to promote collaboration and HPT

Able to convey ideas clearly and succinctly through written communication

Effectively manages their time to deliver work efficiently

Always applies a customer service mindset and strives to deliver customer delight

Persistent and determined in the face of adversity

This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands

Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)

This role will be expected to work in an open-office environment with desk The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.

We offer the following benefits to all full-time employees: Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program, and more! We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! THIS POSITION IS ONLY ACCEPTING APPLICANTS ALREADY LOCATED IN COSTA RICA

📌 Associate Order Manager - Costa Rica (San Pedro Tlaquepaque)
🏢 World Wide Technology
📍 San Pedro Tlaquepaque