Work from Home – Must live in Monterrey, N.L.

Cover Desk Mexico is looking for bilingual professionals in Monterrey to support U.S. insurance agencies as Virtual Assistants. If you enjoy helping customers, working in a professional environment, and using your English skills daily, we would love to hear from you.

Work from home

Monday – Friday schedule (weekends off)

Monthly pay: $17,350 – $17,860 MXN (before taxes) + bonus eligibility

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What You’ll Get

Full-time position (40 hours per week)

Monday–Friday schedule — weekends off

Competitive monthly pay: $17,350–$17,860 MXN

Monthly Internet & Electricity Work-From-Home allowance

One-time ergonomic chair benefit

Paid training

Company-issued computer and equipment

Vacation days + 8 U.S. holidays

Vacation premium & Aguinaldo

Full benefits under Mexican Labor Law

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What You’ll Do

As a Bilingual Customer Service Representative / Virtual Assistant, you will support a U.S.-based insurance agency by providing excellent customer service and administrative support.

Your responsibilities will include

Handling inbound calls from U.S. insurance customers

Assisting with customer service requests and basic policy support





Transferring calls to licensed agents when necessary

Supporting back-office tasks and documentation

Using multiple systems and tools to assist customers

Collaborating with U.S.-based teams

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Who We’re Looking For

We are looking for motivated bilingual professionals who:

Communicate confidently in English and Spanish

Enjoy helping customers and solving problems

Are comfortable multitasking in a fast-paced environment

Have a positive attitude and strong teamwork skills

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Role Requirements

Bachelor’s degree (REQUIRED)

at least 3 years of experience (BPO, customer service, or insurance preferred)

Strong English communication skills (spoken and written)

Stable high-speed internet (50 Mbps or higher)

Backup internet recommended

Reliable electricity and personal mobile phone

Private and quiet workspace at home

Must reside in the Monterrey metropolitan area

Available for immediate hiring

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Languages

English (Required)

Spanish (Required)

Ready to grow your career with a company that values your skills and celebrates your success?

Join Cover Desk Mexico today!

📌 Bilingual Customer Service Representative - Work From Home (Monterrey)
🏢 Cover Desk Mexico
📍 Monterrey