Bilingual Employee Service Center Specialist This is a remote job opportunity working for a US based company Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career Are you looking for a remote job where you can work from the comfort of your own home Do you want a job where you can be yourself Say hello to Compass Experience Labs it sounds like we might be a good match About Compass We partner with brands to power growth through exceptional customer experience and that includes their internal customers too employees Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in retaining customers and growing a business About this opportunity We have partnered with a well known made to order fast casual restaurant chain based in the United States and are looking for bilingual EnglishSpanish Employee Service Center Specialists to respond to employee requests relating to employment and onboarding information health and wellness benefits and company policy This position does not have any supervisory responsibilities Responsibilities Engage with current and past employees through phone calls to consistently and accurately resolve Human Resource HR inquiries of low to moderate complexityServe as the first point of contact for employment related questionsAssist employees with navigating to Employee or Manager Self Service functions to initiate HR transactionsEffectively communicate and educate callers regarding HR policies and procedures including but not limited to payroll compliance onboarding benefits compensation timekeeping and other HR ServicesListen effectively and collect relevant information to involve other specialists or appropriate staff when the issue is beyond your scope of expertiseNavigate multiple web based systems being tech savvy is a must Ensure confidentiality employee data security and accurate data entry in all mattersMeet all client and Compass expectations around productivity and performanceMeet all schedule adherence and channel availability requirements ie report to work on time and be where you are supposed to beDemonstrate strong writtentyping and verbal communication skills both written and spoken English and Spanish proficiency is a requirement and will be assessed during the screening processBuild a strong understanding of common questions procedures and resolutionsWork collaboratively with team members to offer encouragement provide answers and present customer insights and trendsPerform other duties as assigned by Compass or the clientMinimum Requirements and Characteristics High school diploma required 2 4 year college degree is preferred1 3 years of contact center experience required customer focused problem solving related to payroll compliance onboarding benefits job changes and policy inquiries preferredExperience navigating multiple web based systems at once with accurate data entryAbility to learn and retain a wide range of informationRemain engaged and responsive to all internal communications with both the client and Compass Previous experience working remotely is preferredSelf reliant with an information seeker mindsetKeen problem solver with the ability to think on your feet and use good judgmentEncouraged to express your opinion professionallyWork with humility Be open to continuous coaching to allow you to perform at a high levelCultivate team culture according to Compass values and promote a positive work environmentAvailability Full Time shifts available within the Hours of Operation 1030 AM to 1000 PM Sun Thu or Mon Sat and a few shifts Mon Fri 800 430 all shifts 40 hours a weekCompass is headquartered in Columbus OH USA but this is a remote position Applicants must have reliable high speed internet connection to support systems and preferably a separate room that is free from noise and distractionsApplicants must have back up power sourcePhysical Requirements Ability to see talk and hear in order to communicate with others to exchange information verbally and in writingAbility to operate a computerlaptop and a headset and lift up to 15 lbsAbility to perform all duties of the job on a computer while sitting andor standing for prolonged periods of time ie for the duration of an 8 hr shiftTechnology Requirements A licensed Windows computer with a serial number is the only computer we will accept for this position We do not allow customized or jailbroken homemade devicesApplicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam Download speed must be at least 25MBPSAll agents must have a working camera to be used during training sessions and 11 conversationsAgents must have a working headset with a microphone speakers are not permitted for use while on callsProcessor Intel Core i5 11th gen requirement M1 & up plus MacOS14 or equivalentMemory Minimum 8GM but recommend 16 GBOS Windows 32 Bit and 64 Bit Windows 11All agents will be required to install third party software in order to run the screen capture moduleScreen Capture Module l Microsoft Windows Installer 20 or later l Microsoft Visual C 2019 Redistributable 32 bit l Microsoft NET Framework 462or 47xAll agents will be required to download DUO Mobile on their mobile phones for multi factor authenticationBenefits A fully remote work environmentThis is currently a contract position offering competitive wagesComprehensive training on our products and servicesCareer development opportunities including internal promotionsA positive and growing work culture that values diversity and inclusivityIf you possess a compassionate nature thrive in a customer centric role and have a passion for assisting others we encourage you to apply

📌 Bilingual Employee Service Center Specialist (Mexico) (México)
🏢 Compass Experience Labs
📍 México