Responsibilities

- Serve as the first point of contact for employee relations case intake, triage, and initial assessment.

- Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.

- Support early-stage performance management, including coaching conversations and pre–performance improvement plan (PIP) guidance.

- Manage routine disciplinary actions (e.g., attendance, policy adherence) in alignment with company guidelines and escalation protocols.

- Administer and track employee probation periods, ensuring timely reviews, documentation, and alignment with company processes.

- Conduct exit interviews and support offboarding activities, including documentation and trend tracking.

- Support unemployment claims and standardized severance processing in accordance with established procedures.

- Maintain accurate and timely documentation of all employee relations cases in ServiceNow.

- Produce ER reports and analytics, including case volume trends, key metrics, and actionable insights for the ER team.

- Identify patterns, trends, and emerging risks and elevate appropriately to the Employee Relations team.

- Partner with HR Business Partners, Legal, and HR Operations to ensure coordinated and effective case management.





- Maintain strict confidentiality and professionalism in all employee interactions and documentation.

- Support continuous improvement initiatives, including documentation standardization and process optimization.

- Provide support for overflow casework across regions based on business needs.

- Other duties as assigned.

Requirements

- Bachelor’s degree in Human Resources, Business Administration, or related field

- 2–4 years of experience in Human Resources or Employee Relations, preferably in a high-volume or shared services environment

- Foundational knowledge of employee relations practices and employment law in countries where Insulet operates is preferred (e.g., U.S., Mexico, UK, etc.)

- Fluency in English (written and spoken) is required, as this role supports a integral Employee Relations function

- Strong analytical skills with experience in reporting and data interpretation (Excel, HR systems, or case management tools)

- Excellent organizational and time management skills with the ability to manage multiple priorities

- Strong communication and stakeholder management skills, with the ability to work effectively across regions and cultures

- Demonstrated ability to follow processes while exercising sound judgment in identifying when to elevate issues.

📌 Employee Relations Specialist (Guerrero)
🏢 Jobtailor
📍 Guerrero