Description The role serves as a technical expert and customer-facing representative, working closely with project teams, service technicians, contractors, facility managers, and end users to deliver high-quality service solutions and lifecycle support.

Responsibilities

Field Service & Technical Support

- Perform startup, commissioning, testing, and validation of HVAC and Building Automation Systems (BAS/BMS).
- Troubleshoot and diagnose HVAC equipment, control systems, field devices, networks, and software applications.
- Execute preventive maintenance, corrective maintenance, and system upgrades.
- Analyze system performance and recommend corrective actions to improve reliability and efficiency.
- Support emergency service calls and critical system recovery efforts.

HVAC & Building Automation Systems

- Maintain and optimize HVAC control systems including:
- Chillers
- Boilers
- Air Handling Units (AHUs)
- Remote Transmission Units (RTUs)
- VAV Systems
- Fan Coil Units
- Cooling Towers
- Pumping Systems

- Configure and support Honeywell Building Management Systems (BMS) and Building Automation Systems (BAS).
- Implement control system modifications, software updates, graphics enhancements, and sequence adjustments.
- Verify proper operation of sensors, actuators, controllers, and field devices.

System Integration & Networking

- Support integration of HVAC and building systems using industry-standard communication protocols, including:
- BACnet
- Modbus
- LonWorks
- IP-based control networks

- Assist with controller programming, network configuration, and database management.
- Diagnose communication failures and network performance issues.

Customer Support & Training

- Provide technical support and consultation to customers regarding system operation and performance.
- Develop and maintain strong customer relationships through responsive service delivery.
- Conduct customer training on HVAC controls, BAS operation, and system best practices.
- Communicate findings, recommendations,



and service activities through detailed service reports.

Project & Continuous Improvement Support

- Collaborate with project engineering, System engineering, Application Engineering sales, and operations teams, including Integral Eng Team
- Support retrofit, upgrade, and modernization projects.
- Assist in identifying energy-saving opportunities and operational improvements.
- Ensure compliance with company safety procedures, quality standards, and customer requirements.

Qualifications

YOU MUST HAVE

- Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Controls Engineering, or a related technical field.
- Equivalent field service experience may be considered.
- 3–5 years of experience in HVAC controls, Building Automation Systems, field service engineering, Application Engineering or technical service support.
- Experience commissioning, maintaining, and troubleshooting HVAC systems, BMS and BAS and control platforms. / Niagara framework
- Experience working directly with commercial and industrial customers.
- HVAC equipment and system operation.
- Building Automation Systems (BAS) and Building Management Systems (BMS).
- HVAC controls, instrumentation, sensors, actuators, and controllers.
- DDC (Direct Digital Controls) systems.
- Network architecture and communication protocols.
- Electrical troubleshooting and control panel diagnostics.
- Energy management and building performance optimization.
- Knowledge of ASHRAE standards and industry best practices.

WE VALUE

- Experience with Honeywell Building Solutions products and software platforms
- Experience with Autocad Software
- Niagara Framework, Tridium, or similar BAS experience.
- HVAC, controls, electrical, or automation certifications.
- Experience supporting mission-critical and commercial facilities.
- Bilingual English and Spanish.

Travel Requirements

- Based in Monterrey City but in future with potential travel up to 50% within assigned territory
- Mainly located at customer site 100%
- Availability for occasional after-hours, weekend, and emergency support.

📌 Field Service Engineer – HVAC Controls & Building Automation (México)
🏢 Honeywell
📍 México