Guadalajara

Field Service Engineer Planner

YOUR OPPORTUNITY

Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.

YOUR MISSION

Ensure an occupation rate according to KPI, manage vacations, time off and layover;

Responsible for FSE occupation at the assigned territory;

Ensure technicians start the mission with all needed materials and documents for the work assigned;

Ensure consolidation of workload and the planning of required resources for new equipment and service;

Ensure the planning of Project Support/Global resources for complex deals and critical operations;

When necessary align or reroute appropriate technicians to accommodate customer emergencies;

Identify missing skill general to sustain operations according to the business plan





Responsible for workload forecast for new equipment and service in conjunction with Sales and Service

Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases

Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development

If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans

Own and drive the update of the on planning Sidel tools, such as FSM

YOUR PROFILE

English

Leadership

Organized

Conflict management

Reporting

Drive for results

Decision making

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.

📌 Field Service Engineer Planner (Guadalajara)
🏢 Sidel Group
📍 Guadalajara