Join our dynamic team as a Business Process Quality Specialist Professional and be at the forefront of driving excellence in project management and quality assurance. Help shape the future of our products while ensuring customer satisfaction through innovative quality management approaches.

What will you do

Define and execute Customer Satisfaction & Quality strategy, project quality plan, offer quality roadmap, and quality targets

Improve customer experience ensuring quality, reliability, and safety

Ensure quality and reference process deployment across Marketing, Design, Industrialization, manufacturing, and Services

Provide key quality inputs to Engineering and product teams during new releases or updates

Drive risk management using quality methods and tools such as FMEA, 8D, FTA

Lead structured problem solving (8D, RCA, 5 Whys) with cross‑functional teams (Engineering, Marketing, and manufacturing) and manage customer communication with countries and customers when needed

Manage customer escalations with speed, transparency, and resolution focus

Make decisions on stop shipments, derogations, and containment actions when needed

Drive improvements in yield, scrap, rework, escapes, and supplier‑driven issues

Ensure coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention

Key Interfaces

LQL, OQL, and TEX engineering

Design Engineering and labs

Manufacturing and Supplier Quality

Marketing, Customer Support, and Front Office

Sustainability and DfSR teams

Scope

Power Product offers manufactured and/or sold in North America (US, Canada, and Mexico)

A part of Power Products CS&Q; general network to support customers

What will make you successful





Demonstrated expertise in quality management systems and methodologies (OTM, PMP, PrMP, BLMP, COIN)

Strong background in business process analysis, improvement, and implementation

Proven track record in project management and risk assessment

Advanced problem‑solving abilities and analytical mindset

Excellence in stakeholder communication and cross‑functional collaboration

What's in it for you

Opportunity to drive organizational excellence and shape quality standards

Exposure to diverse projects and cutting‑edge process improvement methodologies

Professional growth through continuous learning and development

Collaborative environment fostering innovation and creative problem‑solving

Impact on customer satisfaction and product quality at a global scale

Requirements

BS in Mechanical, Industrial, or Electrical Engineering preferred

5+ years in Quality, Manufacturing, Industrialization, or Engineering

Strong analytical problem‑solving and technical communication skills

Experience with 8D methodology, 5 Whys, Cause/Effect Analysis, FMEAs

Cross‑functional team project management

Working knowledge of fundamentals and practice of quality in product design and implementation in manufacturing

Domestic and international travel may be required

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

#J-18808-Ljbffr

📌 Offer Quality Leader (Ciudad Apodaca)
🏢 Schneider Electric
📍 Ciudad Apodaca