Job Title: Healthcare Patient Specialist (Calling & Insurance Verification) ? Mérida, Mexico (Onsite Hub) ? Salary: 16,000 – 22,000 MXN / month + Competitive Benefits ? Full-time | Monday – Friday (U.S.

Business

Hours) ? Fast-Track Hiring via Spark Hire Are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving? Snapscale has been partnering with premium U.S. medical clinics since 2017.

Our Mérida Delivery

Center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of U.S. healthcare operations.

The Dynamic Of The Dual Role

This is not a repetitive, single-task job. Your day will be split between two critical skill sets: Patient Care & Communications (Interpersonal Focus):

Act as the warm, professional voice of U.S. concierge medical clinics.

Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake.

Overcome patient hesitations with empathy and clear, confident communication.

Insurance Verification & VOB (Analytical Focus):

Call U.S. insurance networks directly to perform deep-dive Verification of Benefits (VOB).

Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy.

Update electronic medical records (EMR/EHR) and billing tracking systems without errors.

What You Get

Stable,



competitive monthly salary (16,000 – 22,000 MXN).

Premium paid training mapping out both patient psychology and U.S. insurance systems.

A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months.

Genuine career scaling within a fast-growing international operations firm. Note: This is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.

How To Apply We move fast for top talent. Submit your resume today, and look out for our automated Spark Hire video invitation in your inbox. Record your 5-minute video introduction immediately to bypass the manual resume review queue and land an interview with our team!

What We Are Looking For Full Bilingual Fluency: Exceptional, natural English communication skills (written and spoken) are required to negotiate comfortably with U.S. insurance representatives and patients.

The "Dual" Mindset: You need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics.

Experience: 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments. (Full paid training on U.S. insurance frameworks is provided!)

📌 Healthcare Patient Specialist (Calling & Insurance Verification) (Mérida)
🏢 Snapscale Philippines
📍 Mérida