We are ITJ, a binational US-Mexican company focused on building Software Centers of Excellence in Latin America, especially in Mexico. We partner with fast-growing, high-impact industries, particularly in the BioMedTech sector. This means we work directly with innovative medical device companies in the US that are developing technology to improve and save lives We are looking for a JR HELP DESK located in Tijuana 2-3 years in an IT help desk or desktop support role

Experience with ServiceNow, Microsoft Intune, Office 365 Applications, Quick Assist and TeamViewer

Strong troubleshooting skills across Windows environments

Excellent verbal and written English skills

Best in class customer service mindset

Ability to follow structured workflows, checklists, and documentation

Highly organized with attention to detail

Excellent remote problem-solving skills

English language proficiency level It is essential to attend the office from Monday to Thursday and work remotely on Fridays.

We offer benefits above the Law.

📌 Help Desk Analyst (Tijuana)
🏢 ITJ
📍 Tijuana