PayJoy is seeking a Technical Support Specialist to serve as the highest escalation point and strategic liaison between Technical Support and Engineering. You will own complex issues, perform deep-dive RCA, and drive data-backed product improvements.
You will mentor the L2 tier, create training materials, and help optimize the ticket backlog to ensure timely resolutions while collaborating with Product and Engineering to enhance system reliability.
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📌 Senior Technical Support Engineer – Escalations & RCA (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México
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