Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms.

Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Job Summary

Reporting to the General IT Manager, the IT Support Specialist is responsible for ensuring the optimal operation of the company's technology resources through effective resolution of technical issues, proper administration of equipment and systems, and maintenance of the technology infrastructure. This role is intended to provide comprehensive support to users, ensuring they have the tools necessary to perform their activities efficiently. Additionally, the specialist will play a key role in implementing technology best practices, adopting new systems, and continuously improving IT processes, contributing to the achievement of the company's strategic objectives.

Primary Responsibilities

Ticket Support and Resolution:

- Resolve support tickets related to hardware and software according to user requests,



ensuring appropriate response times.
- Assist users with technology-related questions to optimize their daily performance.

Maintenance and Repair:

- Perform preventive and corrective maintenance on technology equipment (computers, printers, and mobile devices).
- Ensure the proper operation of devices through timely diagnostics and repairs.

Inventory Management:

- Maintain an accurate and up-to-date inventory of technology equipment, reflecting user assignments and returns.

Onboarding and Offboarding Management:

- Coordinate the employee onboarding process, including equipment delivery, email account creation, access configuration, and required software setup.
- Execute the offboarding process, ensuring secure access removal and recovery of technology assets.

Technology Infrastructure Support:

- Provide support in the maintenance and monitoring of technology infrastructure, including LAN networks, internet services, telephony, and communication equipment.

Vendor Coordination:

- Coordinate with strategic technology vendors to ensure the continuity and quality of contracted services, such as internet, printing, and telephony.

Policy and Procedure Compliance:

- Implement and ensure compliance with internal IT policies related to the use of equipment, software, and technology tools.





Service-Oriented Attitude:

- Maintain a courteous, respectful, and service-oriented attitude when interacting with company users.

Required Skills

- Basic knowledge of LAN networks
- Experience supporting and configuring Microsoft Windows 11 operating systems.
- Directory administration: account and access creation and management.
- Skills in using and supporting Microsoft Office applications (Excel, Word, Outlook, etc.).
- Experience formatting computers and installing software.
- Basic knowledge of printer and peripheral device maintenance.
- Ability to perform preventive and corrective maintenance on technology equipment.

Other Recommendations or Competencies

- Minimum education:Technical degree in Information Technology, Systems Engineering, or a related field (students or recent graduates may be considered).
- Ability and willingness to continuously learn new technology tools.
- Ability to work in a team and collaborate with different departments.
- Proactive and results-oriented attitude.
- Ability to manage multiple tasks and priorities under pressure.
- Intermediate English proficiency (written and verbal) is required."
- Experience with SharePoint, VoIP, macOS, and Jira is a plus.
- Experience using and supporting AI platforms
- Experience using Intune or other mobile device management platforms

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran. Job Type: Full-time

Ability to commute/relocate

- 11320, Anáhuac I Sección, CDMX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

📌 Jr IT Service Desk support (Miguel Hidalgo)
🏢 Inter Con Security
📍 Miguel Hidalgo