Junior App Support Engineer L2 Requirements. Must to have experience:

1-2 years of experience in Production Support, Application Support, Technical Support, NOC, or related roles.

Intermediate knowledge of Linux/Unix environments, including command-line troubleshooting and log analysis.

Experience executing SQL queries for data validation, troubleshooting, and investigation of incidents.

Working knowledge of ITIL processes, especially Incident Management, Service Request Management, and Problem Management.

Experience using ServiceNow or similar IT Service Management (ITSM) tools for incident tracking and resolution.

Experience monitoring applications, batch jobs, interfaces, and system health dashboards.

Ability to analyze issues, identify root causes, and escalate appropriately following established procedures.

Analytical, troubleshooting, and communication skills.

Ability to work in a fast-paced, 24x7 production support environment.

Availability to work in rotating shifts, weekends, holidays, and on-call schedules when required. Language.

English Advanced. Responsibilities.

Respond to production alerts, incidents, and service requests within established SLAs.

Perform initial triage, investigation, and resolution of Level 1 support incidents.

Analyze application logs, Linux server logs, monitoring tools, and SQL data to identify issues.

Ensure compliance with ITIL best practices and organizational support processes.

Possible

Job location(s)

Aguascalientes,



Aguascalientes, Mexico

Monterrey, Reciente León, Mexico

Hybrid work model based on business requirements. Work Shifts:

Morning shift: 8am-5pm CST

Evening shift: 3pm-11pm CST

Weekend on call. Softtek’s attractive healthcare;

benefits package.

5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.

Christmas bonus: 25 days.

Maternity Leave (12 weeks +2 weeks more than standard).

Paternity Leave (10 days).

Grocery Vouchers.

Saving Funds.

Personal Loans with interest rate lower than the bank.

Car insurance, for you and your family, 50% lower cost than market price.

Softtek Contigo Program

Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.

Wellness & Wellbeing:

Wellness Hub: nutrition, physical and emotional support.

Make a difference with our social missions.

Softtek Community: Diverse, inclusive and fun. At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimination.

📌 Junior Application Support (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes