? Rose Harper Law, LLC | Serving NY, NJ & PA (Spanish-Speaking Clients)

Rose Harper Law, LLC is seeking a high-performing Personal Injury Case Manager to join our growing remote team.

We are a mission-driven law firm dedicated to serving the Hispanic community with integrity, compassion, and results. Guided by our core values—faith, service, accountability, leadership, and loyalty—we are building a team that thrives on ownership, efficiency, and excellence. About the Role

As a Case Manager, you will be responsible for driving cases from intake through settlement readiness, ensuring timely treatment, complete documentation, and an exceptional client experience.

This is a KPI-driven role where your performance directly impacts case velocity, client satisfaction, and firm profitability. Key Responsibilities

Manage a caseload of 120–200 personal injury cases (pre-litigation & litigation support)

Ensure clients begin and continue medical treatment without gaps

Monitor case progress and proactively move cases toward demand readiness

Identify and secure all medical records, bills, and supporting documentation

Maintain organized, attorney-ready files at all times

Communicate consistently with clients and educate them on the process

Identify and track liens (Medicare, Medicaid, private, ERISA)

Support attorneys with demands, case summaries, and litigation prep

Escalate delays, risks, or stagnation issues immediately

Performance Expectations (KPIs)

Cases moving efficiently toward MMI and settlement readiness





≥95% of records and bills obtained before demand

Client response time ≤ 1 business day

0 missed deadlines or compliance errors

High client satisfaction (4.9+/5)

Consistent output of demands, summaries, and case updates Requirements

2+ years of Personal Injury Case Management experience

Strong understanding of medical treatment workflows & documentation

Experience handling liens and insurance processes

Bilingual English (C1) / Spanish Experience with case management systems (e.g., Filevine), CRMs, e-signatures

Availability during U.S.

Eastern

Time

High attention to detail, organization, and accountability Preferred

Experience in NY, NJ, or PA personal injury cases

Exposure to litigation and demand package preparation Why Join Us

100% Remote, multicultural team

High-performance, KPI-driven environment

Growth opportunities

Work that directly impacts clients’ lives

1-hour paid lunch break

At 90 Days: 5 paid sick days/year

At 1 Year: 10 PTO days/year (accrued monthly), 5 paid U.S. holidays/year, 4 paid local holidays/year

Additional PTO / personal days (as per policy)

$1,100 - $1,300 DOE Laptop Requirements

Windows 10/11 or macOS (recent version)

Minimum 8GB RAM (16GB preferred), i5 processor or better

Reliable internet connection (25 Mbps minimum) with webcam and headset ? Apply Now

Submit your CV in English via email: [email protected]

Send a video of 1 minute saying anything interesting about you (By sending a video, there are more opportunities to be selected).

📌 Legal Case Manager (Remote) (México)
🏢 Rose Harper Law
📍 México