- Produce and distribute monthly evaluations of Service Provider service level performance.
- Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes.
- Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending.
- Archive and maintain historical records for monthly performance governance and reviews.
- Maintain Standards and Templates.
- Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes.
- Initiate service credit process for breached SLRs/SLAs.
- Support development and maintenance of performance dashboards and reports.
- Prepare and deliver analyses and reports to meet the needs of client.
- Maintain relevant contract performance management data in the governance tool and/or library, as appropriate.
- Participate in various managed contract operational and governance meetings.
- Coordinate with relevant business areas (e.g., Procurement, Legal, IT) for governance-related matters.
- Support executive summary reporting.
- Risk and Issue reporting.
Requirements & Skills
- Customer service attitude.
- Business insight.
- Information analysis.
- Results-driven approach.
- Strong teamwork emphasis.
- Dedication to continuous learning.
- Research skills.
- Database management.
- Project management.
- Time management.
- Advanced proficiency in English.
- Advanced proficiency in Microsoft Excel.
- Desirable knowledge in Service Now.
- Numerical Analysis.
- Customer Services.
- Informatics.
- PowerBI.
- Auditory Processing.
- Reporting & Analysis.
Desired Areas of Interest
- Electronic Engineering
- Business
- Engineering
- Administration
- Engineering in Technologies
- Programming
- Internal Auditing
- Logistics
- Database Administration
- Data Processing
- Process Engineering
- Industrial Engineering
- Continuous Improvement
- Auditing
- Computer Science