Responsibilities

- Be the primary HR contact for the Global Business Services organization
- Lead the People and Culture agenda for IT, Finance, GBS, HR, and Product Stewardship
- Collaborate with COEs, Payroll, PPSC, Global HR Services, and HRBPs to implement global strategies locally
- Provide on-site advisory support to team members on change management, organizational design, employee relations, and workforce effectiveness
- Coordinate end-to-end talent processes (attraction, onboarding, performance, development, engagement, retention, and internal mobility)
- Analyze people metrics (e.g., attrition, absenteeism, time to fill, performance, ER/LR)
- Deliver strategic and preventive guidance on workforce planning, market practices, and organizational optimization
- Guide communication between global functional HRBPs and local functional leaders
- Design and implement local talent development and retention programs
- Promote employee engagement, diversity, and inclusion projects
- Ensure compliance with local labor legislation, internal regulations,



and integral HR policies

Requirements

- Bachelor's or Engineering degree required
- 5+ years of HR experience, including 3+ years in coordination or leadership roles
- Experience in GBS, multinational, and matrixed environments
- Background in HR operations and service delivery (talent acquisition, compensation, payroll, ER, and performance)
- Advanced English proficiency
- Working knowledge of Mexican Federal Labor Law (LFT) in corporate settings
- People leadership, process improvement, risk management in a GBS environment

Skills

- Talent Development
- Performance Management
- Workforce Planning
- Employee Relations
- Organizational Design
- Data Analysis
- Process Improvement
- Retention Strategies
- Onboarding
- Engagement
- Collaboration
- Communication
- Advisory Support
- Diversity Promotion
- Employee Engagement

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📌 HR Business Services Site Manager, GBS (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro