Join our team as a Customer Support Agent where you will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 environment.

Responsibilities

- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Meet individual and team performance benchmarks defined by the process.
- Participate in training, calibrations,



and continuous improvement initiatives.

Qualifications

- 0–5 years of experience in Contact Center / BPO operations
- Strong proficiency in Mexican Spanish (native or near‑native) and B1 level English proficiency; excellent verbal and written communication.
- Experience supporting Inbound and Outbound Voice, Chat, and Email processes
- Working knowledge of CRM tools and basic systems navigation
- Strong customer focus, problem-solving, and multitasking skills.

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📌 Customer Service Representative (Centro)
🏢 Cognizant
📍 Centro