Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Juarez south Campus .

Reporting to the Director Materials , the role involves responsibilities in charge of communicating with customers and deal with customer's inquiries.

Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high‑quality services for all customer needs.

What a typical day looks like:

- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high‑quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources or demanding customers
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Review customer demand and communicate potential risks or constraints to internal stakeholders.




- Maintain accurate information in ERP systems and customer portals.
- Participate in customer meetings and provide regular business updates.
- Ensure compliance with customer‑specific requirements and service level expectations.
- Generate reports related to customer demand, shipments, inventory, and service metrics.

The experience we’re looking to add to our team:

- Bachelor's degree in Business, Industrial Engineering, International Business, or related field.
- Experience supporting automotive customers.
- Knowledge of customer portals and order management processes.
- Strong problem‑solving and customer relationship management skills.
- Ability to work effectively in a fast‑paced, cross‑functional environment.
- Advanced conversational English (written and verbal).
- Excellent communication and negotiation skills.

What you’ll receive for the great work you provide:

- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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📌 Customer Service Representative ( Automotive Experience) (Ciudad Juárez)
🏢 Flex
📍 Ciudad Juárez