Company Description

We help to build a competitive advantage through general sourcing and supply of high-quality aluminum extrusions, metal and plastic components. Our objective is not simply to supply profiles, but to work closely with customers to create both immediate and long-term value by advising on part design and supply chain optimization to achieve top quality products as a result of efficiency, reliability, and competitive lead times.

Role Description This is a full-time role for a highly organized and detail-oriented associate to join our international operations team in Monterrey MX. This role is responsible for coordinating order fulfillment and optimizing international logistics operations, managing supplier orders, and ensuring an excellent customer experience throughout the complete cycle of the order process. The ideal candidate thrives in a fast-paced logistics and solutions driven environment, is proactive in problem solving, and can effectively manage multiple tasks across international vendors.

Mandatory

Requirements (applications without these will NOT be considered) Must currently live in Monterrey, Nuevo León or surrounding area

4 – 5 years of experience in international purchasing, order fulfillment, logistics or supply chain operations.

Full professional fluency in English and Spanish (written and verbal)

Bachelor’s degree in Logistics, Supply Chain Management, International Business, logistics engineer or related field.

Ability to work primarily in-office in Monterrey.

Office location area: Cumbres Elite Monterrey. ⚠️ Important:

This position does not offer relocation support.





Candidates who are not currently living already in Monterrey will not be considered.

Key Responsibilities: International Order Management

Verify and manage purchase orders with global suppliers

Monitor overseas production schedules and timelines

Ensure timely production, shipment sailing schedules, and delivery to multiple USA destinations

Perform ownership of assigned accounts Logistics Coordination

Coordinate shipments between international factories and customers in Mexico, United States and Canada

Work closely with freight forwarders, carriers, and customs brokers

Monitor shipments and resolve logistics issues proactively Customer Service & Communication

Provide timely updates to customers regarding order status and shipments

Respond quickly to customer inquiries

Maintain high customer satisfaction through proactive communication and problem solving Freight Management

Negotiate freight costs with forwarders and carriers

Identify alternative logistics routes and cost-saving opportunities

Track freight expenses and maintain logistics performance metrics Administrative & Operational Support

Data entry and logistics documentation

Invoice review and approvals





Support basic financial tracking under supervision of the Logistics Manager

Maintain organized logistics records and reporting Required Skills Strong organizational and multitasking abilities

Excellent analytical and problem-solving skills

Ability to prioritize tasks in a fast-paced logistics environment

Strong customer service mindset

High attention to detail and reliability

Ability to work both independently and as part of a team

Strong written and verbal communication skills in English and Spanish Preferred Qualifications Experience using ERP systems (NetSuite preferred, not mandatory)

Management of international suppliers and freight forwarders

Career focus in international purchasing, logistics or global supply chain operations

Strong Analytical Skills focusing to optimize logistics.

Effective Customer Service skills to liaise with clients, suppliers, and internal teams

Experience in Inventory Management and Supply Chain Management (a plus)

Proficiency in relevant software tools for logistics and supply chain processes

Familiarity with international trade regulations and customs procedures is a plus

Ability to work in a hybrid setup with strong time management, proactiveness and self-discipline Why Join Us? Opportunity to design career path within Global Supply Chain in the aluminum industry at Alwood.

Exposure to international vendors and logistics operations. If you meet the mandatory requirements and truly enjoy international logistics operations, we encourage you to apply and become part of our team!

📌 Order Fulfillment and International Logistics Coordinator (Monterrey)
🏢 Alwood
📍 Monterrey