Responsibilities

- Download and treat daily booking requests, to be sent to customers within the next period.
- Handle all customers’ demands to ensure all requests are promptly attended.
- System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.
- Maintain good communication with other teams, such as Documentation and Sales Teams.
- Booking amendments and maintenance.
- File customers’ particularities to ensure consistency of the service.
- Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.
- Phone attendance providing excellent customer experience, acting on the extra mile when required.
- Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Requirements

- Bachelor’s degree in business, Logistics, or related field.
- Experience in customer service within the shipping or logistics industry.
- Knowledge of import/export processes and documentation is essential.
- Strong organizational and problem-solving skills.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Upper intermediate / ideally Advanced English: Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.




- Customer-first mindset with exceptional interpersonal and communication skills.
- Proactive and solutions-oriented approach to challenges.
- Familiarity with shipping and logistics software.
- Team player with a collaborative attitude, able to work effectively with diverse groups.

Core Competencies

Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing booking requests and ensuring system accuracy while maintaining a customer-first mindset.

Highest-signal resume keywords

- Bachelor's Degree In Business
- Customer Service Experience In Shipping
- Knowledge Of Import/Export Processes
- Proficiency In MS Office And CRM Software
- Upper Intermediate English Proficiency

ATS Optimization Keywords

Hard Skills

- Booking Management
- System Accuracy Maintenance
- Problem Solving
- Organizational Skills
- Documentation Knowledge

Soft Skills

- Strong Communication Skills
- Negotiation Skills
- Interpersonal Skills
- Proactive Attitude
- Team Player

Industry Keywords

- Logistics
- Shipping
- Customer Experience
- Import/Export Documentation
- Booking Requests

Tools & Technologies

- CRM Software
- Shipping Software
- Logistics Software

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📌 Customer Service Executive (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México