Requirements:

- Education: Bachelor's degree (Industrial Engineer, Mechanical Engineer, Administration Engineer)
- At least 4 years in similar position in automotive industry Professional -knowledge and skills: Problem solving tools, core tools, PPAP, Norma IATF, VDA 6.3, Specific customer requirements
- English (advanced)

Tasks/responsability:

- Check every day customer portal or customer email
- Communicate to people involve in case of quality alert
- Coordinate parts review with customer and containment on site
- Coordinate internal containment and provide information and rejected parts for analysis to the team involved
- Monitor PPMs, Complaint cost, and defect records for analysis
- Present KPIs in weekly basis. And potential failures
- Owner of Score card from the customer
- Monitor and owner of external cost( CONQ)
- Visit to customer. (Follow open topics and agreements)
- Coordinate analysis of customer complaints with Fast response tool
- Coordinate activities to reduce GP12 escapes
- Escalation for customer topics to the plant
- Series project. / Engineering change validation with customer/ functional trials

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📌 Customer Service (San Luis Potosí)
🏢 JOYSONQUIN Automotive Systems México
📍 San Luis Potosí