Location: Colombia or Mexico (Remote)

Employment Type: Full-time

Department: Customer Success

About the Role

We are looking for a Business Consultant to help retail and supply chain leaders maximize the value of our technology platform—from initial discovery and solution design to implementation and long-term adoption.

This is a hybrid pre-sales and post-sales consulting role , where you'll engage with customers before a deal is finalized and continue supporting them throughout their journey to ensure successful adoption and measurable business outcomes.

The idóneo candidate has hands-on experience in retail, merchandising, planning, supply chain, or retail operations and is confident presenting to senior executives and business leaders. This is an individual contributor role for professionals who enjoy solving business problems and working directly with customers.

Key Responsibilities

Discovery & Business Consulting

- Meet with retail executives and operational leaders to understand business goals, challenges, and opportunities.
- Facilitate discovery workshops with stakeholders across Supply Chain, Planning, Merchandising, Inventory Management, and Operations.
- Identify operational gaps, inefficiencies, and improvement opportunities.
- Translate business challenges into practical solution recommendations.
- Serve as a trusted advisor throughout the customer evaluation process.

Solution Design & Pre-Sales Support

- Collaborate with Sales, Product, and Implementation teams to define solution scope and business value.
- Support solution design, business case development, and customer presentations.
- Demonstrate how technology solutions can address operational challenges.




- Contribute to implementation planning and project readiness.

Customer Adoption & Success

- Partner with Implementation and Customer Success teams during onboarding and go-live.
- Guide customers in adopting new processes and best practices.
- Monitor customer adoption and proactively identify risks to success.
- Support executive business reviews and value realization discussions.
- Identify opportunities for account growth based on customer outcomes.
- Represent customer feedback internally to Product and Leadership teams.

Qualifications

- Experience in retail, merchandising, planning, supply chain, or retail operations.
- Excellent presentation, communication, and stakeholder management skills.
- Comfortable engaging with senior executives and operational leaders.
- Ability to balance strategic consulting with hands-on execution.
- Self-driven, curious, and eager to learn and grow.
- This is an individual contributor role—not a management position—and is well suited for professionals with up to approximately 15 years of relevant experience.

Preferred Experience

- Experience in Retail Technology Consulting, Retail Software Implementation, Supply Chain Consulting, or Retail Transformation initiatives.
- Background working for a software company, consulting firm, implementation partner,



or systems integrator serving retail organizations.
- Experience facilitating discovery workshops, business assessments, or solution design engagements.
- Knowledge of inventory management, replenishment, allocation, merchandise planning, demand planning, supply chain, or retail operations.
- Fluent in Spanish with good working proficiency in English (written and spoken).
- Experience within the Fashion or Apparel retail industry.
- Familiarity with enterprise retail, planning, ERP, supply chain, or inventory management platforms.
- Experience supporting inventory optimization, forecasting, replenishment, planning, or retail transformation initiatives.
- Experience working with enterprise retail organizations across Latin America is an advantage.

This Role Is Not For This position is not intended for :

- Traditional quota-carrying sales professionals.
- General Account Managers without retail domain expertise.
- Customer Success professionals without strong retail or supply chain experience.
- Senior executives seeking leadership or management positions.

Candidates without direct experience in retail operations, merchandising, inventory management, planning, or supply chain processes are unlikely to be a strong fit.

What Success Looks Like

- Customers rely on your expertise and strategic recommendations.
- You help organizations solve meaningful business challenges.
- Customers successfully adopt technology solutions and achieve measurable business value.
- You become a trusted advisor to retail and supply chain leaders.
- Long-term customer relationships naturally create opportunities for business growth.

📌 Retail Consultant (Ciudad de México)
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