JobsCompaniesBlogPricing Search jobs ContactSign inSign up ← Back to all jobs Search Keywords Category Country City Work Mode Seniority Level Senior CX Insights Manager, LATAM Crunchyroll, LLC Customer Success & Support Mexico City Mexico Remote Lead Permanent Jul 28, 2026 Apply on Company Website → Core Responsibilities Own the CX Insights strategy for the LATAM region, ensuring alignment with Crunchyroll's integral customer experience objectives. Develop frameworks to measure customer sentiment, loyalty, satisfaction, effort, and retention drivers across the region. Translate complex data into compelling narratives and recommendations that influence decision-making across various teams.

Design and optimize customer listening strategies, ensuring customer feedback is systematically captured and integrated into business planning.

Requirements 12+ years of experience in Customer Experience, Customer Insights, Consumer Research, Analytics, Business Intelligence, Strategy, or related fields, including 3+ years of people leadership experience. Proven experience leading customer insights programs within a subscription, digital product, streaming, entertainment, technology, or consumer-focused business. Professional fluency in Spanish and English.

Additional Information Experience Level Senior Employment Type permanent Work Mode Remote Similar Jobs ENGLISH SPEAKING ARCHITECTURAL,



PROJECT MANAGER AND PERMIT TECH Altus Draft Design Business Analyst Senior [PyME Origination - Persona Moral] Plata Card Líder de Equipo de Transporte y Distribución Heavy & Bulky - Mercado Envíos Mercado Libre Company About

Blog

Careers For Job Seekers Browse Jobs

Browse Companies

Job Search Tips For Employers Post a Job

Pricing

Employer Resources Legal Terms of Service

Privacy Policy

Refund Policy Monthly newsletter LATAM hiring trends, top companies, and career tips — once a month, no spam. Jobs by Country Jobs in Argentina

Jobs in Brazil

Jobs in Chile

Jobs in Colombia

Jobs in Costa Rica

Jobs in Dominican Republic

Jobs in Ecuador

Jobs in Guatemala

Jobs in Jamaica

Jobs in Mexico

Jobs in Nicaragua

Jobs in Panama

Jobs in Peru

Jobs in Uruguay

Jobs in Venezuela Jobs by Category Software Engineering

DevOps & Infrastructure

Hardware & Embedded

Cybersecurity

Data Science & AI

Data & Analytics

Product Management

Design

Sales & Business Development

Marketing, Content & Growth

Customer Success & Support

Operations, PM & Business Systems

Supply Chain & Logistics

HR, Recruiting & Training

Administrative & Office Support

Finance

Legal & Compliance

Travel & Tourism © 2026 LatoJobs. All rights reserved. We use cookies to improve your experience We always use essential cookies for site functionality. With your consent, we also use analytics cookies to improve the platform. Read our Privacy Policy

📌 Senior CX Insights Manager, LATAM (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México