What are you going to do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

Order input in SAP (different order types)

Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

Backorder monitoring and order management

Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.

Calls management

Maintenance of planned shipping days (delays, customer requests, etc)

Handle customer order cancellations (DOA)

Monitor call-off orders

Enquiry handling

Handle customer questions on deliveries, delays, problems, etc.

Follow-up on pending basic quotes





Coordinate approach with Inside/outside sales representative

Customer care

Handle customer questions effectively and in a service-oriented manner

Follow up on actions requested in sales representatives call reports

Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

Case management in Salesforce

Keep customer details and price agreements up-to-date.

Collect, share and document leads, projects, competitor details What are we looking for?

Fluent in English (conversational)

Customer-oriented experience with a focus on details.

PC skills – MS office

Communication and interpersonal skills

Problem-solving

SAP (desirable)

📌 Sr CSR Industrial Refrigeration (Monterrey)
🏢 Johnson Controls
📍 Monterrey