Senior Study Support Assistant - Hybrid - Mexico City

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Senior Study Support Assistant at ICON, you will provide administrative and operational support for clinical studies, ensuring that all processes run smoothly and efficiently.

What You Will Do:

Your experience in clinical trial management will be key in delivering high-quality outcomes and mentoring colleagues.

Key responsibilities include

- Providing administrative support to study teams, including scheduling meetings, preparing study documentation, and maintaining study files.

- Assisting with the coordination of study logistics, including site management, patient recruitment, and regulatory submissions.

- Collaborating with cross-functional teams to ensure that all study-related tasks are completed accurately and on time.

- Monitoring study progress and reporting on key metrics to support decision-making and process improvements.

- Training and mentoring junior staff, promoting a culture of knowledge sharing and professional development within the team.

Your Profile:

You will have a strong foundation in clinical trial management, with the experience to work independently and guide others.

Required qualifications and experience

- Bachelor's degree in a relevant field or equivalent experience in clinical research or healthcare administration.

- Proven experience in study support or clinical trial coordination,



with a solid understanding of clinical research processes.

- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

- Proficiency in Microsoft Office Suite and experience with clinical trial management systems (CTMS) is preferred.

- Willingness to travel as required (approximately 5%)

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include

- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.

- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

- Global Employee Assistance Programme, LifeWorks,



offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

- Life assurance

- Adaptable country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here (https://wd3.myworkday.com/icon/d/task/1422$1235.htmld) to apply

📌 Study Support Assistant (Ciudad de México)
🏢 Icon Clinical Research
📍 Ciudad de México