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Training Specialist, Customer Support

Hootsuite

HR, Recruiting & Training Mexico City Mexico Onsite Lead Permanent Jul 17, 2026

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Core Responsibilities

Facilitate onboarding for all new Customer Support Advocates, including assessing new hires’ knowledge and providing feedback. Create and lead training programs for Customer Support Advocates on technical skill-building and soft skills. Collaborate with the product team and Customer Support leadership to develop training for new product launches. Report on training feedback and results, contributing to monthly data reviews.

Requirements 3-5 years experience in course design, course facilitation, or e-learning design/delivery. Experience coordinating and delivering webinars and in-person training. Knowledge of adult learning theory, instructional design, and training methodologies is an asset.

Additional Information

Experience Level

Mid-Level

Employment Type permanent

Work Mode

On-site

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📌 Training Specialist, Customer Support (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México