Operations Manager, Last Mile Operations

Lead operations for Amazon delivery stations, overseeing 30,000+ packages daily and managing a team of managers and associates. Drive operational goals, metrics, and continuous improvement, while ensuring high performance and safety.

Key Responsibilities

- Manage the delivery of Amazon orders to customers on a 24/7 basis, adapting to ever‑rising volume and complexity.
- Maintain day‑to‑day relationships with multiple Delivery Service Providers (DSPs).
- Drive operational goals and metrics for your Delivery Station, communicating vision to the team.
- Present operational metrics regularly to senior leadership.
- Identify and solve gaps between performance and goals.
- Hire, develop, and retain top talent using a comprehensive talent plan covering acquisition, performance, succession, and engagement.
- Collaborate with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering.

Day in the Life

The Ops Manager leads a station handling over 30k packages, managing on‑road execution with DSPs and drivers, and developing strategies to streamline operations. They lead a team of 7 managers and >100 associates, own complex problem solving and decision making, foster a culture of safety, protect service levels, and continuously improve performance.

About the Team





Responsible for setting goals where strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms; sets the standard for effective Delivery Station management and leverages industry practices. Brings a strong business acumen to decision making and partners with finance for cost‑benefit analyses. Broad functional and technical experience, designing, deploying, and maintaining large‑scale operations.

Basic Qualifications

- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a versátil schedule/shift/work area, including weekends, nights, and/or holidays.
- Speak, write, and read fluently in Spanish.
- 5+ years of employee and performance management experience.
- 5+ years of operational experience.
- Strong English communication skills, both written and verbal, to interact with stakeholders at all levels.

Preferred Qualifications

- 1+ years of performance metrics, process improvement, or lean techniques experience.
- 6+ years of people management experience.
- Bachelor’s degree or equivalent, or 6+ years of performance metrics, process improvement, or lean techniques experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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📌 Operations Manager, Last Mile Operations (Ciudad de México)
🏢 Amazon
📍 Ciudad de México