In-person work, Torre 2 Plaza Uptown Juriquilla

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.

Key Responsibilities

- Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
- Track trailer pools to see if customer has available empties to determine scheduling
- Provide documentation to validate customer disputes
- Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
- Resolve appointment requests for key customers with delivery dates within locked out areas
- Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
- Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

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📌 Transport Customer Experience Appointment Rep (Santiago de Querétaro)
🏢 J.B. Hunt Transport Services
📍 Santiago de Querétaro