GAS INTEGRATION AND CUSTOMER SERVICE ANALYST

Objective:
To ensure the proper operational and contractual management of natural gas customers through the integration, monitoring, and renewal of contracts with the regulatory authority and end users; guaranteeing timely and effective attention to customer operational requests and projects, in order to maintain continuity of supply, regulatory compliance, and customer satisfaction.

This also includes supporting daily operations through on-call and nomination schedules, as well as monitoring and verifying natural gas flow confirmations.

Key Job Responsibilities:

Interdepartmental collaboration for internal control
Regulatory compliance management
Review of customer operational requests
Process optimization and improvement
Reporting to the authorities
Daily natural gas nominations
Participation in weekly on-call shifts according to established schedule

Database updates

Qualifications:

Advanced English

Advanced Office Proficiency

About NEG:
We are one of the leading energy companies in Mexico,



we help our customers transition towards more sustainable operations that keep businesses moving forward. As part of the Alfa and Alpek family, we distribute more than 450 million cubic feet per day of natural gas and offer power supply and emission offset instruments to industrial customers in North America, providing innovative solutions for the procurement of energy services and sustainable products.
We are a Great Place to Work

At NEG, leaders establish an exceptional atmosphere for everyone, irrespective of their identity or role. Our emphasis is on encouraging every bit of human capacity within our workforce.

Our values

As part of the Alpek family, our formula for success is simple:

Act with integrity and responsibility.
Be innovative.
Be a team player.
Commit to excellence.

Have our customers as the top priority.

WE ARE LOOKING FOR GREAT PEOPLE!

We keep growing and want to attract the best and brightest. Send over your resume and tell us why would you like to join our team. We’d love to hear from you.

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📌 Gas Integration and Customer Service Analyst (Monterrey)
🏢 Neg Natural
📍 Monterrey