**Main responsibilities**
Coordinate activities of Site Support teams and third-parties
Understand and coordinate appropriate rollout of global projects within the region
Act as local IT contact for the Global IT Service Desk and Global IT support areas
Work closely with regional and integral IT teams.
Adopt and promote good practices aimed at the security of company information
Promote good use of IT resources and functionalities in order to increase productivity
Communicate appropriately
Be focal point for technology-related demands from business
Define, measure and communicate IT-related metrics
Document, improve and automate processes and controls
Manage life cycle of local infrastructure and user devices
Create dashboards for users and management
Implement best practices for site support and infrastructure management
Provide IT support to users for collaboration environment and new technologies
Keep good track of local IT assets




Provide IT support to company workstations, smartphones and peripherals.
Manage local IT vendors.
**Technical skills**
Solid knowledge of Microsoft desktop environment and functionalities
Good knowledge of mobile platform (iOS)
General knowledge about networking, common connectivity issues in Windows environment.
Knowledge of ITIL processes
Knowledge of concepts related to processes and metrics
**Behavioral skills**
Ability to coordinate activities with diverse team
Communication skills
Effective Teamwork skills
Willingness to learn
Capacity for self-management, self-instruction
**Minimum Qualification**
Intermediate level of English and Portuguese
3-4 years of experience in a similar position.
Preferably graduated in IT-related careers.
IT Certifications will be differential

📌 Team Leader, IT - Service Support (Tláhuac)
🏢 Thermo Fisher Scientific
📍 Tláhuac