At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
**Scope of this role**
**Responsibilities**:
- Provide world-class support to customers for requests, issues, questions, concerns or enhancements
- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders
- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed
- Investigate and suggest potential resolutions, workarounds, and tips for optimal use




- Stay updated on industry trends technological advancements and emerging digital support techniques
- Experience in Quality Assurance or Software Testing is beneficial
**About the role**:
- This position will initially require an **on-site **training schedule with the potential to eventually become hybrid or fully remote.
- Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX
**Qualifications**:
- Bilingual: Fluent in both English and Spanish
- High school diploma or equivalent; some college education is a plus
- Proven experience in customer support or a similar role, preferably in the digital advertising industry
- Knowledge of digital advertising platforms, analytics, and online marketing principles
- Strong analytical and problem-solving skills
**About Nielsen**
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📌 Customer Support Associate Digital (Ciudad de México)
🏢 Nielsen
📍 Ciudad de México