As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and product/service support. Your primary objective will be to provide exceptional customer service while efficiently resolving issues and meeting customer needs.
**Responsibilities**:
- Answering incoming calls promptly and professionally.
- Providing accurate information to customers regarding products, services, and company policies.
- Handling customer complaints and finding appropriate solutions to ensure customer satisfaction.
- Documenting all interactions accurately in the company's CRM system.
- Following up with customers to ensure their concerns have been addressed satisfactorily.
- Meeting or exceeding individual and team performance goals, including call handling time, customer satisfaction scores, and sales targets.
- Collaborating with other departments to resolve complex customer issues.




- Adhering to company policies and procedures at all times.
**Qualifications**:
**100% English and Spanish**
1. High school diploma or equivalent required; college degree preferred.
2. Previous experience in customer service or call center environment preferred.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and the ability to think quickly on your feet. Ability to work independently as well as part of a team.
5. Proficiency in using computers, typing and phone.
Tipo de puesto: Tiempo completo
Sueldo: $12,321.75 - $14,621.74 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Protegido de vida
Educación:
- Bachillerato terminado (Deseable)
Experiência:
- Atención al cliente: 2 años (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Call Center Representative (Monterrey)
🏢 Licona Insurance
📍 Monterrey