**About the Role**:
- The Merchant Success Manager is responsible for a merchant's long-term retention and revenue growth. Cultivate our relationships with SMB business owners, while helping them craft a successful partnership.
- Demonstrate a broad scope, including making operational improvements, troubleshooting product-related bugs, upselling incremental products and services, and ensuring high levels of satisfaction and retention on a book of accounts.
**Responsibilities**
- Connect and collaborate with our existing merchant partners to understand their unique goals and priorities, and help resolve current challenges to retain and grow our partners
**Skill Set Required**
- 2+ years of experience in sales / account management roles, increasing customer satisfaction, retention, and product adoption.
- Proven experience in call center/ training or a related role.
- Creative, motivated,



and passionate about sales / account management
- Experience using Salesforce or similar CRM tools.
- Experience using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level.
- Experience using Outreach or similar engagement tools.
- Ability to demonstrate empathy with partners’ needs and adapt to meet their unique goals.
Industry
- IT Services and IT Consulting
Employment Type
Contract
**Job Type**: Contract
Contract length: 6 months
Application Question(s):
- How many years of call center operation experience do you have?
**Experience**:
- Customer relationship management: 2 years (required)
- Account management: 3 years (required)

📌 Sales Manager/call Center Opteration (Tláhuac)
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📍 Tláhuac