**Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.**
**What’s Travelport?**
**Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel’s complex ecosystem.**
**What does a great API Support Analyst do?**
As an **API Support Analyst **, you’ll be joining a team that’s responsible for delivering truly innovative solutions that impacts our many customers and travelers around the world.
**This role requires extensive collaboration to ensure integration of content and prioritization across many initiatives.**
**Responsibilities**:
- Provide first level triage of functional, operational, procedural and technical expertise for Travelport API products.
- Provide API product and onboarding support to internal and external organizations.
- Maintain an up to date understanding of operational and strategic API product support requirements.
- Support fault analysis to identify trends of API product and functional problems reported.
- Engage in crisis and escalation activities for API product and functional issues as required.
- Identify opportunities to streamline product support processes and supplement/acquire product support knowledge across the team; recommending solutions as appropriate.
- Represent API Support with project teams to ensure that API knowledge is provided, thus ensuring effective support for new products and enhancements.
- Maintain an up to date knowledge of operational standards, help desk methodologies, technical trends and innovations in the industry.
- Build and develop a professional and productive working relationship with the Commercial, Product and Technology teams to ensure a comprehensive understanding of the functionality, purpose, utilization and support of API products and functions.




- Expected to demonstrate customer focus and passion for troubleshooting customer issues.
- Expected to be largely independent, demonstrating solid judgement and decision making.
- Required to work within a complex and continuously changing environment; be able to organize multiple concurrent tasks and manage changing priorities.
- Expected to demonstrate excellent and sensitive verbal and written communication skills, particularly with external customers and their internal representatives.
- Be able to retain a calm and logical approach to tasks in a stressful or time constrained situation.
- Must have an excellent understanding of the external environment of the travel industry and a sound knowledge of the Travelport business.
**What we look for/who would prosper in this role?**
- Bachelor's Degree level in a technical field desirable; e.g. computer science.
- 3 - 5 years of relevant technical experience preferred.
- Experience of working with travel technology is beneficial. Knowledge of GDS; ideally gained with Worldspan/Galileo/Apollo.
- General knowledge of API products, functionality, and utilization.
- Experience with various operating systems engineering - (installs, troubleshooting files, directories, etc.).
- Understand common internet protocols such as SOAP and HTTP.
- JSON and Postman knowledge
- Working knowledge of structured data, i.e. XML structures and/or EDIFACT.
- Familiarity with programming languages such as VB, C++, Java or.Net.
- Experience using debugging tools to aid problem resolution.
- Must be adaptable to travel. Some travel may be required in the job.
- Proficiency of the English language; written and verbal.
**Our ambition is to hire for potential not just experience, and you’re likely to succeed if you**:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
Are courageous and ambitious to challenge what’s been done before
**Interested? We’d love for you to get in touch!

📌 Service Delivery Analyst I (Guadalajara)
🏢 Travelport
📍 Guadalajara