A minimum 3-5 years of relevant work experience in a supervisor role of a Contact Center.
- Excellent verbal and written communication skills in English
- Proven experience in supervising and leading a team in a call center environment
- Ability to negotiate and resolve conflicts with customers or team members
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Multilingual skills are required
- Strong leadership abilities to motivate and inspire the team
- Ability to effectively communicate with individuals at all levels of the organization
- Sales experience is preferred but not required.
- Microsof Office 365 basic knowledge.
**- Tourist US VISA is required.**
- Develop and implement strategies to improve performance and efficiency
- Set performance goals and targets for the team




- Monitor and evaluate contact center metrics to ensure customer satisfaction and productivity
- Train, coach, and mentor representatives leading by example
- Handle inbound and outbound customer calls as well as escalated customer complaints or issues
- Manage collection calls
- Collaborate with management to resolve customer concerns
- Implement quality assurance processes to maintain high standards of service
- Prepare reports and analyze data to identify trends and areas for improvement
Tipo de puesto: Jornada completa
Sueldo: $30,000.00 - $35,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Caja de ahorro
- Descuento de gimnasio
- Seguro de gastos médicos mayores
- Vales de despensa
Lugar de trabajo: Empleo presencial

📌 Supervisor de Call Center Bilingue / Visa Requerida (Zapopan)
🏢 Intugo
📍 Zapopan