We're seeking a remote Customer Service Specialist to join our expanding team.
**The Role**:
- Facilitate informative webinars and engage in video calls with clients to guide them in maximizing the benefits of our services, with the aim of ensuring a seamless and rewarding user experience.
- Responsively address client inquiries and concerns, always maintaining a high level of professionalism.
- Proficiently manage and resolve client escalations and complex issues, demonstrating a proactive approach to finding solutions and ensuring customer satisfaction.
- Adopt a personalized, non-scripted approach in all client interactions. Listen actively to client needs, offer expert advice, and craft customized solutions that align with each client's unique requirements.
- Stay up-to-date on all product information, tech changes, and customer preferences through ongoing facilitated and self-directed training & development
**Experience Required**:
- A minimum of 5 years of hands-on experience in Customer Service, Concierge, Sales, Virtual Assistance, or a SaaS B2B company.
- A minimum of 1 year experience in a high-volume call/contact centre.
- Minimum 1 year of experience in client relationship management, account management,



and/or project ownership.
- Leadership or supervisory experience (highly regarded).
- Track record in meeting individual and team KPIs, including FCR.
- Familiarity with CRM tools and multitasking across systems.
**Personal Attributes**:
- Exceptional English communication skills (both verbal and written) with the ability to convey technical details to non-technical audiences adeptly.
- Strong problem-solving ability and self-initiative.
- Impeccable time management and focus.
- Adaptability to a fast-paced, high-volume environment.
- Proven ability in effective complaint resolution and confidence in de-escalation.
- Strong teamwork skills, collaborating across departments.
**Schedule and Positions Available**:
**Schedule 1 (1x position available) - 4:00PM- 1:00AM CST**
**Schedule 2 (2x positions available) - 8:00AM - 5:00PM CST**
As this role is home-based, please ensure you have a reliable computer, high-speed internet, and an appropriate workspace.
Availability for 8 hours per day, 5 days per week, is essential. Your own laptop or computer will be required (dual screens preferred).

📌 Remote Customer Service Specialist for (México)
🏢 BoxBrownie.com
📍 México