Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
- Knowledge of operating systems (WINDOWS, LINUX).
- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
- Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
- Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.
- Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
- Previous technical support experiences are an advantage.
- Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.




- Excellent written and verbal communication skills.
- Attention to detail and the ability to learn quickly.
- Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.
**As a Principal Support Engineer, your work involves**:
- Strategic technical support to assure the highest level of customer satisfaction.
- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
- Services may be frequently provided by on-site customer visits.
Career Level - IC4

📌 Senior Support Engineer (Zapopan)
🏢 Oracle
📍 Zapopan