**What you will do**
- Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
- Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
- Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
- Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success;
- Plan Presentation: Develop and present onboarding plans tailored to each client’s needs and ensure alignment with project goals;
- Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.
**Must haves**
- **Strong Communication Skills**: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
- **Customer Service Orientation**: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
- **Responsiveness & Reliability**: Punctuality, responsiveness,



and follow-through are essential in this role;
- **Attention to Detail**: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
- **Experience with Onboarding Strategies**: Prior experience developing and presenting onboarding plans;
- **Multitasking Ability**: Capable of managing multiple onboarding tasks and tracking progress across various projects;
- **Technical Proficiency**: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software;
- Upper-intermediate English level.
**The benefits of joining us**
- **Professional growth**
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
- **Competitive compensation**
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
- **A selection of exciting projects**
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
- **Flextime**
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.
**Job Types**: Full-time, Contract
Work Location: In person

📌 Middle/senior Client & Contractor Onboarding (Ciudad de México)
🏢 Agileengine
📍 Ciudad de México