**SUMMARY POSITION**
**DUTIES, RESPONSIBILITIES AND STRATEGIES DEVELOPED**
- Design and maintain scorecards at both campaign and agent levels, tracking performance metrics for continuous improvement.
- Develop, update, and manage dashboards and reports necessary for operational measurement and control.
- Consolidate and analyze large datasets, extracting meaningful insights to inform business decisions.
- Collaborate with cross-functional teams to understand reporting requirements and translate them into actionable data solutions.
- Manage multiple projects simultaneously, ensuring timely and accurate reporting across diverse client accounts.
- Continuously enhance reporting processes, optimizing efficiency and accuracy.
**SKILL AND KNOWLEDGE QUALIFICATIONS**
- Advanced proficiency in Microsoft Excel for data manipulation, analysis, and reporting.
- Strong understanding of call center metrics and KPIs.
- Proven attention to detail, with the ability to produce accurate, high-quality reports.
- Ability to handle and process large amounts of data effectively.
- Self-motivated,



results-oriented, and adept at working independently.
- Excellent numerical and analytical skills, with sensitivity to the operational needs of a call center environment.
- Written and spoken English level B2
**DESIRED QUALIFICATIONS**
- Minimum of 2 years of experience in Workforce Management (any position).
- Basic knowledge of Power BI for advanced data visualization and reporting.
**DIRECT REPORTS**
This position has no supervisory responsibilities.
Tipo de puesto: Tiempo completo
Sueldo: $19,000.00 - $23,000.00 al mes
Incentivos:
- Bebidas gratis
- Caja de ahorro
- Seguro de vida
Pago complementario:
- Bono de permanencia
Tipo de jornada:
- Lunes a viernes
- Turno de 10 horas
Pregunta(s) de postulación:
- Manejo de Excel a un nível avanzado?
Experiência:
- Microsoft Excel: 5 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Reporting Lead (Workforce) (Heroica Puebla de Zaragoza)
🏢 GGA Solutions
📍 Heroica Puebla de Zaragoza