Pfizer’s purpose is to deliver breakthroughs that change patients’ lives.
Key responsibilities are below:
- Problem resolution:
- Provides support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements.
- Resolves problems and identifies issue-prevention opportunities and solutions, demonstrating true service excellence.
- On-going client support:
- Interfaces with clients in the understanding of business requirements
- Actively engaged with the business to identify and develop continuous improvement initiatives at the site. Develops business case for continuous improvement activities.
- Engages with Integral Domain staff in the identification, evaluation, and recommendation of solutions.
- Assists with definition of solution scope and development of project plans and budgets.
- Articulates vision, selection criteria, and rationale for preferred solution during PGM-Digital review.
- Solution development:
- Develops local Digital solutions to meet basic business-related requirements that are outside the scope of established Global solutions.
- Solutions typically utilize commercial-off-the-shelf (COTS) software in lieu of custom development and are practical, risk-balanced, and end-to-end in scope.
- Provides project level systems analysis with an emphasis on Systems Development Life Cycle (SDLC) documentation activities.
- Performs testing to demonstrate viability of solutions.
- Participates in the effort to educate clients on the end-to-end nature of solutions.
- As required, serves as the primary point of contact for less complex project implementations and technical solutions.
- Documentation:
- Assists in the development of clearly written specification documents, work instructions, qualification,



and/or support and training materials.
- Prepares routine reports or status updates for clients on the status of systems or program roll-outs.
- Prepares and maintains sections of presentations on implementation initiatives as required.
- Maintains end-to-end models of technical implementations in appropriate support tools.
- Benchmarking:
- Conducts performance and functionality benchmarking of less complex Digital systems and business unit plans to identify areas of opportunity.
- Performs research on industry best practices.
- As appropriate, participates in or reviews materials published by professional organizations and local associations to contribute towards recommendations for standards and practices.
- Compliance:
- Engage with PGS Digital Compliance to ensure the right policies and programs are in place to maintain system compliance with GXP regulations and Pfizer Policy and standards.
- Serve as ISO (Information Security Officer) to ensure compliance with Pfizer’s Information Security policies.
- Support BCP and DRP activities and practices.
- Lead at the site level inspection readiness activities relating to Digital and promote awareness with the site Audit and Quality teams
Education:
- Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management, or relevant disciplines required
Prior Experience:
- 3+ years’ business analyst experience contributing to IT projects




- Experience with/exposure to the software development life cycle
- Good documentation experience
- Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgement
Basic Qualifications:
- Knowledge of feature prioritization techniques
- A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress toward completion with proper planning and management
- Experience using standard requirements business analysis techniques, including brainstorming, interviewing, requirements sessions, activity diagrams and use cases
- Passion for creating user-centric digital and interactive experiences
- Outstanding communication skills, both written and verbal
- Meticulous attention to detail
- Ability to produce and track multiple deliverables simultaneously
- Extensive experience with Jira and Microsoft Office (Word, Excel, Outlook)
- Manage cross team collaborative efforts
- Facilitation, negotiating, and presentation skills
- Experience working in ambiguous situations
- Willingness to work either informally or formally contributing on various-size teams of technologists, IT professionals or project managers using Agile, DevOps, and other approaches for iterative development
- Ability/desire to collaborate and work effectively in team settings, frequently in virtual teams with client partner and customer engagement responsibilities
- Experience using Microsoft Power Platform (Power Automate, PowerApps, Power BI, Etc), SharePoint
- Experience in Microsoft Teams
Preferred Qualifications:
- Education in Life Science-related field of study
- Good understanding of Pf

📌 Sr. Associate, Business Analyst (Toluca de Lerdo)
🏢 Pfizer
📍 Toluca de Lerdo