Join a team recognized for leadership, innovation and diversity
Technical Support Professional - Tier 2
Join a team recognized for leadership, innovation and diversity!
In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.
KEY RESPONSIBILITIES
- Provide expert technical support to customers, resolving complex technical issues.
- Collaborate with cross-functional teams to develop and implement technical support strategies.
- Lead and mentor junior technical support professionals, providing guidance and support.
- Stay updated with industry trends and advancements and provide recommendations for improvement.
- Contribute to the development and improvement of technical support processes and tools.
- Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
- Participate in customer meetings and provide technical expertise and guidance.
- Product Entry into Service process to verify readiness of launch.
- Test product before going to market (NPI/UAT & Beta Testing).
- Work with Tech Publication to confirm marketing Publications are correct and align with offering.
- Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions.
YOU MUST HAVE
- Proven experience in technical support or a similar role.
- Strong leadership and mentoring skills.
- Ability to drive innovation and continuous improvement.
- Results-oriented approach and ability to meet business objectives.
- Excellent problem-solving and decision-making abilities.




- Strong business acumen.
- Ability to build and maintain strong relationships.
- Expertise in relevant technologies and products.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills both Spanish/English.
- Ability to effectively manage and prioritize multiple projects and tasks.
- Strong customer focus and commitment to customer satisfaction.
- Windows and Windows Server OS experience at a high level.
- Active Directory, Group Policy Management, Work Groups and Domain knowledge.
- Virtual Machine Management.
- Microsoft SQL Server Experience.
- Strong Networking Skills and Networking Protocols at a high level.
- IIS and SSL experience.
- Working within Network Firewalls and port management.
- Installing and Uninstalling software and troubleshooting failures.
- Web and Mobile app experience.
- Low voltage wiring, standards and specifications.
WE VALUE
- Bachelor’s degree in engineering, Computer Science, Software Engineering or a related field.
- Master's degree preferred
- Experience in mentoring and leading a team
- Portuguese or French communication skills preferred
- Experience in the industry/Current professional experience in similar roles is preferred
- API Integration experience
- Previous Access Control Experience
- COMPTIA A+ preferred
LI-Hybrid
Additional Information
- ** JOB ID**:req
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt

📌 Tech Supp Professional (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí