Position based in Aguascalientes, Mexico (remote).
- Ocasional office work.
**Responsibilities**:
- Conducting client discovery calls to gather client requirements.
- Designing, developing, deploying, and testing solutions for clients.
- Providing on-going support, professional services, and consulting to clients.
- Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets.
- Conducting in-person and virtual training sessions for clients.
- Deliver platform demonstrations for sales prospects.
- Working with clients and the development team to identify platform bugs and enhancements.
Required skills
- Passion for providing outstanding customer service
- Process analysis and development expertise
- Exceptional presentation skills, strong verbal and written communication skills
- Exceptional interpersonal skills.




- Ability to present ideas in a clean, user-friendly way.
Preferred skills
- Ability to work independently, as well as follow direction/instruction, as warranted
- Proven ability to quickly learn all aspects of technical software product
- Desire to learn new technologies and proactiveness
- Demonstrated ability to work collaboratively and cross-organizationally with a diverse team
**Education**:
- B.S. or B.A. degree
- Preferred majors: Business Management, Engineering,Computer Science
What we offer:
- Full-time
- Adaptable work hours
- Friendly and relaxed, yet dynamic work environment
- Benefits by law
- Medical Insurance
- Vacations for Easter and Christmas + personal 20 days off

📌 Technical Support Engineer/l2 (Aguascalientes)
🏢 Valce Talent Solutions
📍 Aguascalientes