JOB DUCK IS HIRING A BILINGUAL CLIENT INTAKE ASSOCIATE
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years

Role Overview
At Job Duck, we are looking for a compassionate and confident Bilingual Client Intake Associate to serve as the first point of contact for individuals seeking legal assistance. In this role, you will speak with people during emotionally sensitive moments, offering reassurance while carefully gathering essential information about their situation. Your ability to listen attentively, communicate clearly, and document details accurately will directly influence how quickly and effectively potential clients receive legal support.



This position is adecuado for someone who thrives in a fast paced environment, enjoys meaningful client interactions, and takes pride in being both empathetic and precise. Your work will play a critical role in protecting attorney time while delivering an exceptional client experience.

Schedule
Monday to Friday from 8:30 AM to 5:30 PM CST (USA)

Your Responsibilities Will Include but Are Not Limited To:
- Maintaining calm, empathy, and professionalism during emotional conversations
- Supporting approved prospects through electronic intake and onboarding steps
- Screening and qualifying potential cases based on intake guidelines
- Answering inbound phone calls, web inquiries, and text messages promptly
- Ensuring all records are complete, accurate, and properly documented
- Scheduling qualified leads for free case reviews with legal staff
- Entering and maintaining client information within the CRM system
- Completing intake forms accurately a

📌 Bilingual Client Intake Associate (Monterrey)
🏢 Job Duck
📍 Monterrey