**POSITION**:Eligibility Verification Specialist
**SUMMARY**:Our office in Monterrey provides remote assistance to several Medical Offices in the United States. This position verifies insurance eligibility for future patient appointments, document eligibility notes and perform patient outreach as needed, providing excellent customer service.
**ESSENTIAL FUNCTIONS OF THE JOB**:(This list may not include all of the duties that may be assigned.)
- Follow Pediatric Associates Eligibility Verification Quality Checklist to determine insurance eligibility
- Review patient insurance for future appointments and identify eligibility requirements based on health plan
- Use all available resources to determine insurance eligibility (e.g. system, web portals, phone)
- Update patient insurance details accurately
- Identify eligibility issues, communicate them to patients/parents and accurately document action taken
- Complete all assigned appointments efficiently, within the expected timeframe
- Communicate effectively with supervisor, escalating issues as needed
- Meet productivity standards as determined
**Education Requirements**:High School diploma or equivalent
**Knowledge, Skills & Abilities**:
- Knowledge of medical terminology, grammar, spelling and punctuation to type correspondence (preferred)




- Skills in operating a computer.
- Ability to read, understand and follow oral and written instruction in English and Spanish.
- Ability to speak English and Spanish clearly and concisely.
- Ability to establish and maintain effective working relationships with patients, employees and the public.
- Detail oriented.
- Word processing and computer experience.
**Experience**:Customer service
**Location**:Monterrey, Nuevo León
**Additional information**:
- Paid training will be provided for the position.
- Training will be on-site
- Mandatory legal benefits
- Life and accidents insurance after 3 months
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $15,000.00 al mes
Beneficios:
- Opción a contrato fijo
- Programa de referidos
- Trabajo desde casa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Pregunta(s) de postulación:
- Para esta vacante es requisito vivir en el área metropolitana de Monterrey, ¿en qué municipio vives actualmente?
- ¿Cuál es tu nível de inglés?
Lugar de trabajo: remoto híbrido en 66260, Residencial San Agustín Primer Sector, N. L.

📌 Asistente de Oficina Bilingüe - Eligibility Verification Specialist (San Agustín)
🏢 Pediatric Associates Family of Companies
📍 San Agustín